Virtual Lobby FAQ

Virtual Lobby: How It Works – FAQ’s

Why Am I Waiting?
The Virtual Lobby ensures a fast and efficient experience by managing traffic and preventing system overload.

When is the Virtual Lobby Active?
The Virtual Lobby is activated when traffic on our Registration Site reaches peak levels.

• The site is continually monitored starting an hour before registration opens.
• Depending on traffic, the Lobby may be activated before, at, or after registration begins.

How Do I Enter the Lobby?
If the Virtual Lobby is activated, all visitors will be automatically redirected to the Virtual Lobby.

• If you access the site before registration starts, we recommend refreshing your page periodically. This ensures you are added to the Waiting Room. Once in the Waiting Room, you will be automatically ushered into the Virtual Lobby and assigned a random place in line when registration opens.
• If you visit the Registration Site at or after 10:00 am, you will be redirected to the Virtual Lobby and assigned the next available spot in line.

What Happens When It’s My Turn?
Keep your Lobby page open while you wait—your wait time will be short.

• When it’s your turn, the Registration Site will automatically open for you.
• If the Virtual Lobby page is your active tab, you will be automatically directed to the registration site. You will hear an audio alert if the Virtual Lobby is not your active tab. When you return to the tab, a message will confirm your turn with a button to proceed.
• If your Lobby page is not open, a notification will appear when you return, allowing you to proceed.

How Long Do I Have to Register?
Once inside, you can browse and register at your own pace. There’s no time limit while actively using the site.

Can I Lose My Place in Line?
No. You keep your spot even if your device sleeps, loses internet, or the page is closed.

• Refresh your browser and check your internet connection if you return and see a timeout message.

Can I Use Multiple Devices or Browsers?
Once you enter registration, only one active session per Household is allowed.

• Each device/browser gets a Lobby number.
• If you log in from a new device or browser, you’ll be given the option to continue the new session, which logs out the previous session (but transfers cart items).

Will I Stay Logged Into My Household Account
Yes. Your login remains active while in the Virtual Lobby.

• You will only be logged out if you access the site from a different device/browser.

Do Other Users Need to Log Out Before I Can Enter?
No. The Virtual Lobby manages new traffic flow to maintain site performance. Logged-out or abandoned sessions do not impact how new users enter the system.